CC Computers Frequently Asked Questions

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Frequently Asked Questions

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  1. How Much is Shipping?
  2. Is there Sales Tax on my order?
  3. What is your return policy?
  4. What is your turnaround time for repairs?
  5. What is your Warranty Policy ?
  6. When is ... ?

How much will shipping be?

We ship UPS based on total weight of your order. Below is a table showing how your

shipping cost is calculated.

 

From(Lbs) To(Lbs) Rate(USD)
0.01 10.00 9.99
10.01 20.00 14.99
20.01 30.00 19.99
30.01 45.00 24.99
45.01 and up 32.99

 

 

 
 
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Is there Sales Tax on my order?

We are required to charge sales tax when shipping to Illinois residents.

The rate is 7.00 %

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What is your return policy?

If you receive a defective item, you may return it for replacement or refund within 14 days.

After that time, the manufacturers warranty is in effect. Non-defective items may also be

returned but are subject to a 30% restocking fee.

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What is your turnaround time for repairs?

Our standard turnaround time for repairs is 3-5 days. We also offer express (1-2) day and emergency services. Please see store for current details.

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What is your Warranty Policy?

CC Computers Warranty Policy

1. What is covered under this warranty?
New Desktop Computers - One year parts and labor, on computer hardware sold or assembled by CC Computers, in store only. No software warranty.
New Laptop Computers - One year parts and labor, on computer hardware sold or assembled by CC Computers, in store only. No software warranty.
Used Desktop and Laptop Computers - 30 days parts and labor on the hardware provided in the computer by CC Computers, in store only. No software warranty.
Individual Product Hardware Warranty - Manufacturer warranty only on all products not assembled by CC Computers. No free support is included with setting up or figuring out how to use the products. (printers, scanners, speakers, video cards etc.)
Software Warranty and Returns - Software will only be returnable if it is still in the original unopened package. A restocking fee may apply. OEM products are non refundable. Software media is guaranteed to be free of defects for a period of 7 days from the invoice date. Defective software media will be exchanged upon availability.

2. What is not covered under this warranty?
a) CC Computers does not warrant uninterrupted or error-free operation of the computer.
b) Damage from misuse, abuse, mishandling or neglect.
c) Damage from use of parts or peripherals not sold or installed by CC Computers.
d) Damage caused by shipping the system in for warranty repairs, or by customer improperly packaging equipment before shipping.
e) Damage caused by power failure or line surges (surge protectors for power and telephone line recommended).
f) Damage caused by impact with other objects (dropping, falling, spilled liquids or immersion in liquids).
g) Damage caused by disasters such as fire, wind, flood, lightning, earthquake or any other act of God.
h) Damage caused by unauthorized attachments, alterations, modifications or foreign objects.
i) Damage resulting from the failure to perform required preventive maintenance. Ask your CC Computers representative for proper maintenance procedures.
j) Damage caused by unauthorized person(s) servicing/upgrading the computer will void warranty.
k) Loss or corruption of data or customer installed programs.
l) Any physical cosmetic damage.
m) Down time expenses incurred is not covered or subject to reimbursement.
n) Wages and revenues lost are not covered or subject to reimbursement.
o) 3rd party service or repairs, as such, CC Computers will not reimburse costs incurred.
p) Customers shall ensure that all data is backed up BEFORE engaging in any warranty claims. CC Computers is not responsible for any data loss or corruption whatsoever.
q) CC Computers does not include any warranty whatsoever with respect to software included in any products sold by CC Computers, and all software is sold "as is" and "with all faults". Applications and hardware may vary from retail versions and may not include documentation.
r) No free training or free support is included with the purchase of software or peripherals purchased from CC Computers.
s) No free training or free support is included with setting up a new computer to the internet. Internet providers offer their own support.
 

3. Conditions
a) Hardware must be purchased from CC Computers.
b) CC Computers sales invoice is required to claim warranty service. It must be presented every time before warranty work will be preformed. If an invoice cannot be presented, one may be requested from CC Computers' invoice history, if available.
c) Warranty is only available in store unless a service contract has been arranged.
d) To request warranty service you must contact CC Computers at 1-618-252-0914 within the warranty period.
e) Loaner equipment is not provided during system servicing.
f) CC Computers does not provide support or service for products purchased from third party vendors.
g) The removal or alteration of computer part identification labels will void the warranty.
h) Warranty service will be denied or limited if your account is not in good standing with all previous charges paid in full.
i) Warranty is not transferable.

4. How to reach Technical Support
Phone: 618-252-0914
Fax: 618-253-3608
Monday to Friday - 9:00am until 5:30pm.
E-Mail: techsupport@crimsoncross.com
All warranty service and/or technical support, including assistance provided by telephone and e-mail, will be provided without warranties of any kind.

5. In store warranty service, before CC Computers can service and/or exchange any computer components, you agree to:
a) Follow the problem determination, troubleshooting and service request procedures that CC Computers provides.
b) Remove all features, parts, options, alterations, and attachments not under warranty service. Examples: Lexmark printer software; user installed RAM; video cards and tv tuner cards; etc.
c) Ensure that the computer is free of any legal obligations or restrictions that prevent its exchange.
d) Secure and/or back-up all programs and data contained in a computer. CC Computers shall not be responsible for loss/corruption of any client data.
e) Remove any removable media, such as diskettes and CDs. CC Computers will not be responsible for lost CDs not specifically itemized on service invoice.
f) All defective parts or exchanged parts will become the property of CC Computers. All replacement parts will assume the existing warranty of the computer.

 

We also offer Extended Warranty Plans for new purchases, please see store for current details.

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